When will my order is shipped?

Here is time processing of our products:

• 2D shirt: 3-5 business days.
• 3D shirt (3D T-shirt, Hawaii shirt, 3D Jersey, Bomber Jacket…): 5-7 business days
• Bedding set & Quilt Blanket: 5-8 business days

When will I receive my order?

Time shipping depend-on your location and product type, such-as:

• 2D T-shirt, location US: 5-7 business days
• 2D T-shirt, worldwide: 7-12 days
• 3D shirt and accessories, location US: 7-12 days
• 3D shirt and accessories, worldwide: 10-15 days

How much is shipping and handling for my order?

Shipping and handling charges are calculated based on your order total. Your shipping charges will be indicated when your order is placed. In your shopping cart calculate the charges by selecting the destination and level of service. Customs and duty fees are the responsibility of the recipient.

Will I be charged sales tax?

In states where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on product purchases as well as shipping and handling. We currently collects sales tax in the following states: AL, CA, CO, CT, DC, FL, GA, IL, IN, KY, MA, MD, MI, NJ, NY, NC, NV, PA, SC, TN, UT, VA, WA, and WV. In the EU we calculate sales tax based on religious standard rate.

Payment Methods?

We accept the following payment methods.
Visa
MasterCard
American Express
Discover
We are unable to accept checks, cash, or bank transfers.

Why was my payment declined?

• You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm payment. This code is provided directly by your bank.
• You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
• Your card has expired. Check if your card is still valid.
• Your order has been rejected by our risk center due to certain factors.

Is it safe to use my cards on Zanzela?

Yes! Your card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

My order was double charged. What should I do?

You can review your order history to confirm if there are multiple orders processing on your account. If you would like to clarify that all duplicate orders are canceled, please reach out to our Customer Service Team within 2 hours of placing an order. We can refund the order double and process one.

Can I return the order?

Due to the fact that our products are personalized & printed-on-demand items, we will not accept returns. But do not worry, if there is an issue with your order, we will refund or send you a replacement.

Refund policy?

Your refund request will be approved in the following cases:

– Order cancellation

You can cancel your order within 2 hours of placing the order via Contact Us.

– Defective/damaged/incorrect item

You can request a replacement or a refund by File A Complaint via Contact Us. You should contact us within 20 days of receiving your order.

The funds will be returned to the payment method that the payer initially used to make the purchase. Depending on the form of payment, you will receive your refund within 1-3 business days.

How Can I Track My Order?

Please visit page track-order and paste your order ID then enter. If you cannot find your order ID or tracking, please contact us via email for faster reply.

Can I add a Gift Message/Note to My Order?

We’re unable to print and add a physical gift message/note/something on the box/package.

Can I change or cancel my order?

Once completed and placed, if you change your mind, you are able to cancel it within 2 hours of placing the order.

Because after 2 hours of placing the order, your order is locked to design and produce so that we may offer you expedient service, with orders often personalized and shipped as soon as possible.

How can I change my billing address/ shipping address?

You can change the shipping address of your order within 2 hours since placing your order.

Please Contact Us as soon as possible before the order shipped.